Accessibility Standard for Customer Service
Sterling Honda is committed to Going the Extra Mile for all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our service.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals.
Support persons who accompany a person with a disability are also welcomed.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to service or facilities for customers with disabilities pertaining to sales, parts or service, Sterling Honda will notify customers promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time. The notice will be placed at the customer entrance to our premises located at 1495 Upper James Street, Hamilton, Ontario.
Training for Staff
Sterling Honda will provide training to employees who deal with the public or other third parties on their behalf. This training will adhere to the requirements of the Accessibility Standard for Customer Service.
We welcome all feedback on the way Sterling Honda provides services to people with disabilities. Feedback can be communicated through your service and new car surveys or send us an email at firstname.lastname@example.org. Customers will be contacted within 60 days.