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Hear What Our Customers Have to Say
I purchased a used 2013 Ridgeline from Nick Giglione on May 15, 2017. His professionalism and friendly manner started from my first phone inquiry; and my family were further impressed driving into the dealership and meeting him in person. We also met with Nick Pryszlak after the purchase and want to thank him for his time and follow up calls he made to make sure the pick up of our truck was seamless. The entire Sterling team we met have been nothing but the best, and I will highly recommend Nick Giglione to anyone i know looking for a vehicle.
“Always Count on Excellent Service”
Very satisfied with the service I received at Sterling Honda yesterday. I return to this Honda Dealership because I can always count on excellent service. And also, the other staff members are pleasant and very helpful. I feel I can trust my car to these people. Thank you to all those who work at Sterling Honda Hamilton. I’d like to give special mention to Eric Bruni and Jessica. They have always been most helpful.
I brought my car into your Sterling Honda dealership for an oil change yesterday. My appointment was for 10:15 but dropped it off at 9am because I needed to be somewhere. I was greeted by a young lady, not sure of her name but she was very pleasent. We did a little bit of paper work and l let her know that I was obviously really early and had to leave my car but would be back later. She said she was fine with that and let me know that they would need about 90mins with my car due to another customers appointment scheduled before mine. I was ok with that. Waiting for my ride to pick me up, I sat in the lounge area for only about 20mins before my ride arrived…while walking towards the door, I was approached by the lady who did my paper work. She told me that she was just finishing and would be able to take my car. I stood there SHOCKED! My car was ready and had the car wash done also! I was so amazed to say the least. I wish I remembered the young ladys name by the entrance because she was so warm and professional. With her and the quick service I received from the service dept, I will 100% be returning and have let others know how amazing the experience was. So thank you to everyone and especially the lovely young lady at the entrance desk.
“Always Treated Well”
Just wanted to say that I am always treated well when my vehicle is being serviced and I feel confident in the work that is being provided to keep my vehicle in good working order.
Many thanks, Grace
“Trusted Service at Sterling”
My oil reading in my car was at 20% so I called Sterling Service to see what else I needed to do in addition to an oil change. It appeared that I may need a B Service. Fernando recommended that we do an oil change only as he checked his computer for prior services that I already had completed. I trust the service at Sterling and I trust the service reps. I am confident that my car is taken care of for what it needs when I bring it in. If I purchase another car in future, it will be a Honda Civic again, and I will purchase it from Sterling. Thank you to Fernando
“Treated Fairly and Professionally”
I purchased my 2006 Accord new from Sterling Honda, and have had my car serviced here since day one. The quality and reliability of the car is excellent and so has my experience been with the people in the service department. I have always felt that I was treated fairly and professionally at each visit. With over 330,000 km on my Accord, it still seems like the quality and reliability of my Accord is going strong and I plan to continue trusting the service of my car to the service department and staff at Sterling Honda.
“Feel Like Family at the Dealership”
Your service department is AMAZING…AMAZING….AMAZING !!!! My son had to have the car towed to Sterling the night before as he was hearing a loud noise on his trip home to Brantford. When I arrived home I set up an appointment on line at 3:00 a.m. Amazing what technology can do to make life easier. By 8:30 a.m the next morning Sterling Honda service called us that our car was done and ready to be picked up. As a parent and as a continued Sterling Honda customer (we also bought our 2015 Honda there as well) I feel like family at the dealership and rest assured that our cars are fixed properly. Customer service reps are always friendly and are patient to answer any questions if I have any. I would not buy or take my current cars to any other Honda dealership. A shout out to James as well who sold us both of our cars and always knows our names when he sees us and greets us in a friendly, welcoming manner. You have employees who are priceless and who are the catalyst to why customers, especially my family to keep coming back.
Gillian and family
“Couldn’t Be More Pleased”
Hey there! I came in today after 3 days of shopping for wiper blades that never seemed to fit and dangerous driving conditions that left with with terrible visibility. Just wanted to say thanks to Tyler for taking the time to help me out and install my new blade in the freezing cold without a jacket! Couldn’t be more pleased with the fast and friendly service! Thanks guys!
Hi Brian, we would like to thank you for the delightful service and appreciate your thorough demo of the car and going above and beyond. My son had immense pleasure driving the new car back home. Hesham, my other son, was delighted to see the new car in the driveway. We wish you the best of luck and continuous success.
Aliaa and Moustafa
“Easy and Painless”
I just wanted to email and say thanks so much!!!!! You made getting rid of the nightmare easy and painless. One of the best experiences I have had buying a car to date and I will be coming back to you for years to come. I will refer anyone that is looking to you as well. Thanks for the hat to, that was greatly appreciated. Have a great Christmas season!
“Levels of Professionalism”
I would like to take the time to say how pleased I am at the level of service that I have received. I have been very impressed with the sales team all the way to Ashley Small in the financing department. John has taken much of his time in dealing with me and I have bugged him on numerous occasions and every time he has answered my questions to the best of his ability and if he didn’t know something he was quick to get me a response. John has been very understanding and patient with us and I can’t express deeply enough how grateful I am in dealing with someone so patient and understanding when making such a big purchase. He has even gone as far as to take me home to pick up my keys when he was already late for a personal event. John has never expressed displeasure, sarcasm or any negative attitude, or comment when speaking with us. John is a very good salesman and his level of patience and professionalism is exemplary and commendable. Due to my experience I will be back to Sterling Honda for future purchases.
I bought a used crv from Mitch D’Amour in September 2015 and was very impressed with the service I received. The staff was all very helpful and friendly and the car was supplied on time and with the minimum of fuss. Thanks Mitch for a good experience.
“Best I Have Ever Had”
Professional, informative, courteous, kind. I will definitely recommend Mitch D’Amour and will return for my next purchase to Sterling Honda. I am absolutely delighted!
“Trustworthy, Honest, Down to Earth”
I generally find financing situations uncomfortable at best and Ashley provided service in a manner that was unlike any I have EVER experienced before. We had been hesitant to return to Sterling and thought we should shop around however, going forward we wouldn’t think twice. Ashley is trustworthy, honest, down to earth and clearly cares about working hard for her customers. We truly felt she was working to do the best she could for us. There is not one thing I would change about our experience this time and would urged friends and family to go to Sterling in the future. It was an added bonus to have an ‘all girl’ team!
I am sending this to you to advise of an excellent sales experience that my wife and I had at your dealership. We showed up hoping to test drive a CR-V, without an appointment, and your sales associate Kirsty Arevalo met with us right away, took us on a test drive and then explained all our options. On the delivery day, Kirsty went over all the features. My wife and I have been with Sterling Honda for almost 25 years, and I am always impressed with the level of sales and service that we experience.
“Values Customer Satisfaction”
I recently bought a car from your Sterling Honda dealership and wanted to let you know how impressed I was with the service. Mr. Monoj Dutt is an incredible staff person. He is very knowledgable about the product and explained clearly the different financial options. He met several times with my husband and I, taking the time to answer all our questions. Monoj is a professional who values customer satisfaction.
Kirsty is very personable and an excellent sales person. I would highly recommend her to friends and family looking to purchase a vehicle. Kirsty was very helpful and made the purchase a very positive experience. She is extremely knowledgeable and provided valuable information to help me make my decision. She took her time to explain everything from the paperwork to all the features in the vehicle.
“Behind the Scenes work is Noticed and Appreciated”
Hi T.J. I am writing this message to be passed along to your team behind the scenes. A few days after taking home our 2011 Honda CR-V we got a nice compliment from a complete stranger. As I was leaving our local pool, I was talked to by a man while we approached our cars. He said, “Did you just buy this car? It looks like you did since it is so absolutely clean and shiny.” Let your team know that their good work is noticed and appreciated.
Boris and Elizabeth
“Professional Courtesy and Respect”
Just wanted to thank you for how you, and all the individuals at Sterling Honda handled our car purchase. Everyone treated us with professional courtesy and respect and acted with the utmost of integrity and honesty.These character traits are becoming more and more obscure, so thank you again Steve in helping us find the right vehicle and thank you for the gift you left with us, it was very thoughtful. Lastly, thank you for your words of encouragement it was timely and appreciative.
Bonnie & Peter
“Made the Right Decision”
I just wanted to take the opportunity to thank you for the exemplary manner in which your staff handled the lease of my new Honda Civic. I was carless at a very critical time for me at work. Looking for options my wife called your dealership and was promptly connected with James Seo. He was attentive and readily offered to pick us up to look at models that may be of interest to us. His calm and courteous demeanour made us comfortable and we quickly felt that we had made the right decision in choosing your dealership. The Honda Civic that I ended up with was the right choice for us. I absolutely love it. I also wanted to add that both Shannon and Freda made the transaction and transition to a new vehicle easier for us. We were extremely stressed out and anxious and they both made our life easier with their quick work and positive attitude.
Joseph & Marlyn
“Gracious and Understanding”
Tony it was an enjoyable experience buying my car at Stering Honda. You were very kind and generous. I have recommended you to my friends and family and I’m sure they will find you just as gracious and understanding. Cars running great! LOVE IT Thank you.
“Excellent customer service”
Brian was patient and knowledgeable as we considered our options for a new vehicle. He took the time to answer our questions honestly regarding the new vehicle lease as well as questions about the purchase of our 2010 Civic. Brian’s pleasant personality & humour also made our meetings with him a positive experience. We have been leasing/purchasing vehicles from Sterling Honda since 2002 and we are pleased to say we are quite impressed with the excellent customer service provided on our 2014 vehicle lease and purchase of our 2010 Civic
“Honest and straight-talking “
I purchased a 2012 Civic from Sterling, and drove it off the lot this morning. I wanted to let you know how impressed I was with my salesman, Wade. He was professional, friendly, well-organized, honest, and straight-talking without being pushy or condescending in any way. I would and will certainly recommend him to others.
“Accommodating to all my requests “
I bought a new Civic last week from Parry Lively at Sterling Honda. He was so accommodating to all of my requests. Parry was both professional and knowledgeable about the vehicle and he gave me a fair deal on my trade in. Parry gave me a full tutorial on the vehicle’s technology and he set up my phone so that it was linked before I even left the lot. Parry did a great job at making me feel comfortable with my purchase. If you are planning a new car purchase, I highly recommend Parry for a fair deal and great service.
Joe, I can’t thank you enough for making this moment, so incredible, for the both of us. Ive had the past few days, to really experience my New Honda Fit & all it’s great features! From driving a Montana, to now driving in a FIT, it doesn’t feel like Im driving in a smaller car…The natural light from all the windows, make the space feel bigger and more open. I am amazed how much you can put in the trunk and still have lots of space. I am speechless & grateful to you, Ashley and the amazing staff at Sterling Honda!
“Highly Recommend to Anyone “
Hey Joe, thanks so much for all your help in the transaction of my new vehicle lease. I would definitely recommend you to anyone thinking of a Honda! I was very pleased with your professionalism, courtesy and efficiency thru-out the process. Your experience, hard work and dedication to your work is evident in the way things were handled. And thank you for the thoughtful present! Good luck and success in the year ahead.
“Friendly and Professional Demeanour”
Folks I wanted to drop you all a quick note regarding my picking up my new 2014 CRV yesterday from your dealership. This is the second new CRV I have purchased from your dealership both from James Seo. I would like to say the James is a pleasure to deal with from an information, negotiation and delivery standpoint. His friendly and professional demeanour makes doing business at Sterling Honda a wonderful experience for me and my family. I will continue to recommend Sterling Honda to friends and business associates. Will see James in 3 years for another CRV. Thanks and continued success to all
Hello Shannon. Thanks ever so much for your professionalism, you have a been a pleasant and sincere delight for the purchase of our new Honda. Again thank you
“Selfless & generous “
I would like to thank you from the bottom of my heart for helping me out in making right decision while selecting the car and for making my choice so easy. I just thought it appropriate to thank you as I believe there are still people out there who care about the people they deal with. They are selfless and not just trying to make a buck at all costs. THANK YOU, for showing me such generosity and helping me get to work every day safely.
Thank you for hosting a very enlightening afternoon with Kelly Williams. Your welcoming hospitality, your refreshment table, and your very generous gift of Kelly’s Roadside Emergency Kit were much appreciated. Thank you for being there and for helping me become a more educated consumer.
“10+ Service from Sales Rep”
Hi James, just wanted to say how much Sharon & I love our new vehicle, and Sharon really appreciates the Mini i Pad & your lovely gift of goodies. When I receive the Honda survey via e-mail or phone call, I hope they have a 10 plus section, relative to service by your sales rep
Joe & Sharon
A funny thing has happened with my new CR V experience. I selected the vehicle based on economic reasons as opposed to any particular emotional attachment to it. The surprise was not that it seems to exceed my value expectations (does the gas gauge work?), but that I love the car. LOVE it. It is an absolute pleasure to drive by every measure. I can’t thank you enough for putting me behind the wheel of one of the best Hondas ever bolted together.
“Honesty and Kindness”
Dear Steve, Thank you for all of your help in buying my first car. Your honesty and kindness made the process both fun and easy…I am really enjoying the car. I feel it will be with me for a while.
Hi Joe, Hope you are keeping well. We wanted to thank you for making the purchase of our new car (Odyssey Touring) an enjoyable experience. We were very impressed with your knowledge of the car, your professionalism as well as your engaging personality. We are very happy with our purchase (we had almost purchased Toyota Sienna).
Sanjay and Anita
“First Time Buyer”
I just wanted you to know that the car is amazing! I’m so happy with it! I haven’t yet gotten a survey or questionnaire about my service but once I do, I’ll be sure to give you the 10/10 you deserve! Thanks for making this effortless, you really made this a great experience for me as a first time buyer!
Mr. Zagdanski was very eager and knowledgeable… I appreciate the courteous service that was provided…We will definitely return to make any future purchases and/or recommend others to do the same.
“Absolutely Amazing Experience”
I just bought a vehicle from sterling Honda, my business manager was Shannon Scott and my salesman was Steve Dorman. My experience was absolutely amazing, both Shannon and Steve were very knowledgeable and honest with me. I was told the car was going to be ready on Tues. @ 8pm and it sure was, there was some body work that needed to be done on the vehicle and to be honest I thought I was being lied to at the moment due to prior experiences with other dealerships.. The workmanship on the car exceeded my expectations and I will definitely be back to do some more business with sterling Honda in the future.
“No pressure, No Nonsense Approach”
I just want to thank you again for your time yesterday. I did not necessarily plan to purchase a vehicle when we arrived. It was your no pressure, no nonsense approach to the deal that really sold me on the Sterling Honda experience! Thank you so much! I can’t wait to pick it up on Friday. I will definitely recommend you to others searching for a new or used vehicle. Thanks again!
I just recently leased our third Vehicle the New 2012 CRV within the last four years and again Doug was there to close the Deal. We have had nothing but good service and support with Doug and staff during the four years and hope to maintain this Relationship moving into the Future. We would to Thank Doug for all his hard work and efforts to make our Relationship with Sterling Honda a Positive and Happy Experience.
“Wonderful, Warm and Knowledgeable”
…were “wonderful, warm and knowledgeable”, and if you didn’t know something you would ask and get the information. She said you were going to be a great asset to our dealership!
“Outshone Other Salesman”
I wanted to take a minute and express how pleased we were with the way Adam took care of us from start to finish, each visit. He handled every specific question we had to complete detail and satisfaction… Amongst the professionalism Adam showed to us, I must say it was his sincere affable manner and honestly that out-shone other salesman we’ve dealt with in the past. This is what takes the stress out of buying a vehicle.
“Love My New 2010 Civic”
Just wanted to say thanks again for the great service I got from everyone at Sterling Honda. I had been shopping for a new Honda Civic for almost 5 months and Sterling made the purchase decision easy and effortless.
“5-Star All The Way For Sterling”
We have owned 4 Honda’s in our household and have been servicing them at Sterling Honda for over 7 years. The service staff is always friendly and knowledgeable and quick to work on my vehicle so I can get back on the road.
“Sterling Made It Easy”
I had been looking at a new pickup for several months and was deciding between a Ridgeline and a Tundra. I was amazed at how much information the sales people at Sterling knew about these trucks and it was easy to buy the Honda Ridgeline DX.